Effective Date: 2025-07-17

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At TruClean, your privacy matters. This policy explains how we collect, use, share, and protect your personal information when you interact with our website, forms, or SMS messages.

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1. What Information We Collect

• Contact info: name, email, phone number, service address (if applicable)

• Preferences: location, availability, communication preferences

• Website data: analytics info (e.g., IP address, browsing behavior) collected via cookies and similar tools

 

2. How We Use Your Information

We use your data to:

• Provide and manage cleaning services

• Communicate via email, phone, or SMS (appointment updates, reminders, promotions)

• Improve our website and service offerings

• Work with trusted third-party service providers, including authorized sales teams, who assist us in delivering TruClean services

• Comply with legal and administrative requirements

 

We do not sell your personal information. We may share it with third-party service providers acting on our behalf, who are contractually obligated to use your information only to support TruClean communications and services—not for their own marketing or resale.

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3. SMS Messaging Terms

By opting in to SMS, you agree that:

• You consent to receive messages from TruClean about appointments, updates, and promotions

• Message frequency may vary depending on your activity and needs; may include recurring notifications

• You can opt out anytime by replying STOP, or reply HELP for more information

• Message and data rates may apply (carrier and plan dependent)

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4. Cookie Usage

We use cookies to understand how you interact with our site and improve your experience.

• Essential cookies are needed for basic site operations.

• Non-essential cookies (analytics, user behavior) require your consent—displayed via our cookie banner.
  By accepting cookies, you consent to both essential and non-essential cookies. You can manage or opt out of non-essential cookies using browser settings or our site's consent tools.

 

5. How We Share Information

We only share your information with trusted partners when necessary to:

• Fulfill services (e.g., booking, payment processing)

• Comply with laws or respond to legal requests
  We never share your personal data with third parties for their own marketing use.

 

6. Your Privacy Rights

You can:

• Opt-out of SMS messaging by replying STOP

• Withdraw cookie consent or adjust settings anytime via our site or browser

• Request access, correction, or deletion of your personal data

• Lodge a complaint with your local privacy authority if needed

 

7. Data Retention & Security

We retain personal data as needed to fulfill our services or legal requirements.
We implement industry-standard security measures to protect your data from unauthorized access.

 

8. Changes to This Policy

We may update this policy periodically to reflect changes in practice or law. The new version will display the updated effective date.

 

9. Contact Us

For privacy questions, cookie settings, or data requests, please reach out:

 

TruClean
Email: admin@truclean.ca
Phone: (416) 702-8379
Website: www.truclean.ca